Gary's Tech Support and Solutions

Services

Gary offers tech support of all kinds!

If you don't see what you need listed, don't hesistate to ask!

Tech Consulting

Do you need help with starting a HomeKit ecosystem? Would you like to be more efficient with daily use of devices in general? Gary has an elaborate home automation lifestyle and plenty of experience. Now Gary's ready to help others get there too!

Tech Support

Recently Gary has offered services as needed, such as: finding and recovering lost iPhones, resolving a hacked Facebook account, implementing Slack or Office 365 for work places, consolidating multiple hard drives to a RAID system - the list goes on!

Get Gary's Number

One approach at Gary's, is a monthly fee to have Gary available for texting/email. This monthly fee will also include a free introductory meeting, to discuss needs and configure remote support on devices as needed.

Genius Bar Background

One of the reasons Gary got started, is following the culture of the Genius Bar: any company can fix a device, but offering that connection, empathy, and relationship is what Gary does best.

Zendesk Certified Admin

As a Certified Zendesk Admin, Gary is efficient in configuring workflows or troubleshooting as needed. Whether it's getting an account started, or keeping an account going, Gary can help here too!

IT Knowledge

With several years of performing repairs at Apple, and larger scale support acquired at Zendesk, Gary is equipped to assist in a range of IT related issues. Common repairs could be hardware, software, issues at home - Gary can help!

Pricing

It Costs Nothing to Ask!

No Cost or Commitment
Gary would love to chat about whatever you need! If Gary can't assist he'll do his best to help you find the place to go next!

Tech Troubleshooting

Typically $80-125 per hour
Gary loves Apple products, but his knowledge reaches far over other products as well. If it's tech, there's a good chance Gary can help!

Remote Support

Typically $80 per hour
Not all issues require an in person visit - Gary utilizes Zoom to quickly (and remotely) assist any customer in need.

Workshops

Typically $60-$80 per person
This largely, will be based off what Gary hears from the community! It could be a Facebook Comment Etiquette discussion, it could be building a Raspberry Pi, or even watching an Apple Keynote with friends. Gary would love to host what the people want!

Call Customer Service on your behalf

Typically $60-$80 per hour
Gary speaks Tech Support! Gary would be happy to configure a three way call, and after permission is given do the majority of the talking for you.

Proactive Support Configuration

Typically $30 per month
with free consultation
Let's make support easier for both of us - Gary will proactively speak with you about your workflow, common problems, and other proactive measures to effectively aid you quicker. This includes installing remote support software proactively for ease of assisting in the future.

sure, but who's Gary?

Gary is that friend you know can rely on to answer tech questions, resolve tech issues, and recommend tech products. Not to mention tech based consulting, workshops, and much much more.

Gary coincidentally, is also the role/nickname to call any of our staff here at Gary Greenwood Martin.

Here's a bit of Gary's history below.

The Early Days,

Years 1991 to 2010

Growing up, our CEO Hunter Martin (also read: "Gary") has always dabbled in electronics, starting off with a VCR before walking. From there on forward Gary's lifestyle slowly started forming: helping friends with tech talk, staying up to date on new tech products, and initially started at a pretty fast pace of learning tech concepts in general. Gary was learning as he went, and it certainly didn't feel like learning at the time!
December 2013

Gary starts at Apple R229

Gary actually didn't apply to Apple Retail in 2012, thinking he was not qualified for the job. But on a whim in December 2013, Gary rolled the dice and got hired by Apple West Towne R229 in Madison, Wisconsin. From here, things like "assume positive intent", "it's not about the nail", and the great people he worked with changed his perspective on everything. Aside of Apple Retail, personally Gary also met a best friend at the time where they both fueled each other's personal tech projects and learning. By this time, Gary was answering any questions from any person about Apple products, and trusted as a reliable source for best practices. While Gary was known for Apple he was still progressively building knowledge for other tech sectors.
December 2016

Zendesk and Beyond

After Apple, Gary applied for Zendesk Support in Madison, WI. Taking the new found empathy and skillsets Apple had given Gary, and applying them out in a larger scale support platform. While Gary will always love both Apple and Zendesk, neither were quite the right fit of support that could be offered by Gary. Both companies had roots that Gary clinged on to. But as rapid growth came to both said companies; Gary knew a more personal approach would be desired by customers some day soon.
June 17th, 2019

Gary's LLC is born

Over time, Gary decided to step away from his streak of many great employers, and dove right in to starting his own company and culture of Gary's tech support. Gary offers the trust, knowledge, and personal catering to not only resolve the problem, but go above and beyond as often as possible. You may run out of ink at work on a busy day, but Gary may point out there's an identical printer nearby that's not used often (and has ink). Instead of measuring success by say amount of tickets solved, a true Gary will know when he's doing a great job in ways that metrics can't measure. Gary is stepping out to offer his services wherever it may be helpful!